A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Background
Communication system: Visual
Cue category: Proxemics
Cue Description
The picture, scene, or design around the CA forms a setting for the interaction.
Cue example
CA being in front of a hospital, CA being in front of a police station.
Cue impact
Environmental setting of an agent such as sitting in a living room or standing in a hospital can further impact the perceived role and alignment of the agent, which influences trust and satisfaction of the user (Zhang et al. 2017).