A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Conversational skill
Communication system: Verbal
Cue category: Content
Cue Description
Chatbot's ability to mimic human conversation.
Cue example
High conversational skill is to formulate a response that is tailored to the message provided by the participant.
Cue impact
Cues of deception vary depending on CA conversational skill, and that increased conversational skill leads to users engaging in strategic behaviors that are detrimental to deception detection (Schuetzler et al. 2019).