A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Dialect
Communication system: Verbal
Cue category: Style
Cue Description
The chatbot's language style corresponds to a certain dialect.
Cue example
The chatbot communicates in a Shakespearean manner. For example: Could thou say again the ticket num- ber only? Handsome I am, though but a simple servant bot. Pray take my gratitude for thy understanding.
Cue impact
A Shakespearean-styled chatbot showed higher user engagement and perceived product value, but less user satisfaction.