A Taxonomy of Social Cues for
When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.
The CA expresses a word of welcome or marks someone’s departure.
CA: “Nice to meet you”, “Welcome”, “Goodbye”.
A polite word or sign of welcome or recognition and acts of parting or of marking someone’s departure make the agent more reliable, competent, knowledgeable (Cassel, Bickmore 2000), increase user engagement (Cafaro et al. 2016), is useful as part of relational behavior strategies to ensure a long-term working alliance (Bickmore et al. 2005) and increases persuasion power of the agent (Fogg 2003).