A Taxonomy of Social Cues for
When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.
Head nods are helpful for successful turn-taking (Cassel et al. 1999; Becker et al. 2005) and increases behavioral realism of an animated agent, which leads to more social presence (Von der Pütten et al. 2009) and more spoken words (Puetten et al. 2010), makes the agent more natural (Mersiol et al. 2002), human-like (McBreen et al. 2001), helpful (Nunamaker et al. 2011) and more warm in combination with laugher (Ding et al. 2014). It is further useful as part of relational behavior strategies to ensure a long-term working alliance (Bickmore et al. 2005), intention to use the agent (Lisetti et al. 2013), elicits more social behavior by the user (Appel et al. 2012), increases effort and performance on a task by building rapport (Kraemer et al. 2016).