A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Lexical diversity
Communication system: Verbal
Cue category: Style
Cue Description
The CA expresses many different unique words.
Cue example
CA uses various synonyms such as “also”, “further”, “likewise”, “besides”, etc.
Cue impact
Large lexical diversity in speech and the usage of sophisticated words is perceived to be more humanlike (Lortie, Guitton 2011).