A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Name
Communication system: Verbal
Cue category: Content
Cue Description
The agent introduces itself with a name.
Cue example
For example, Hi, I'm Lisa. Nice to meet you
Cue impact
A human-like chatbot wiht a name is perceived as higher in anthropomorphism than the machine-like chatbot.