A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Opinion conformity
Communication system: Verbal
Cue category: Content
Cue Description
The CA shares the same opinion as the user regarding some topic.
Cue example
CA: “I agree, this painting is beautiful”.
Cue impact
Agent that shares the same opinion as the user impacts engagement, believability, and has positive effect on the participants’ feeling that they share the same appreciations (Campano et al. 2015). It further increases the perceived intelligence (Catrambone et al. 2002), and creates the impression of having a personality (Catrambone et al. 2002, Li et al. 2017).