A Taxonomy of Social Cues for
When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.
The degree of variation from the CA’s average pitch.
Small pitch range is a very monotone voice, whereas a high pitch range voice sounds really animate.
Higher pitched voice has impact on perceived personality type (Lee, Nass 2003), a variation of the pitch height to specific situations can indicate and complement agent emotions (Becker et al. 2004; Bickmore et al. 2010), certain pitch level have impact on perceived attractiveness of voice (Yuksel et al. 2016) and on the credibility (Cowell, Stanney 2005). Intonation are further a part of social dialog (Bickmore, Cassel 2001).