A Taxonomy of Social Cues for
When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.
Chatbot initiates proactive interactions in a manner similar to how a person initiates conversations. Proactive interactions may serve a variety of purposes such as recommending, reminding, facilitating learning, or persuading.
Push notification that the user ahs a new message from the chatbot.
Effect of agent proactive interactions carries the risk of interruption, especially for users who were generally averse to interruptions at work (Liao et al. 2016)