A Taxonomy of Social Cues for
When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.
Response latency of the agent impacts the believe that users are interacting with a computer or human (Morkes et al. 1999; Appel et al. 2012). Also using longer pauses shows dominance in explanations and questions (Gebhard et al. 2014) but can also lead to interactional conflicts (Danilav et al. 2013).