A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Typeface
Communication system: Visual
Cue category: CMC
Cue Description
The design of letters and symbols used by the CA in the chat window.
Cue example
Times new roman, comic sans.
Cue impact
Typeface of agent (computer-style or curvy-handwritten style) impacts the perceived humanness of agent (Candello et al. 2017).