A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Typos
Communication system: Visual
Cue category: CMC
Cue Description
CA uses typographical errors (typos) that deviate from commonly accepted spellings.
Cue example
Switch correct order of letters (How aer you?)
Cue impact
Chatbots who made and subsequently corrected a typo, rather than making no typo or not correcting a typo, appeared more humanlike (Bluvstein et al. 2019)